Our Privacy Policy

Our commitment to you
Total Life Care is committed to protecting the privacy and confidentiality of our clients’ personal
information. This Privacy Policy outlines how we collect, use, disclose, and protect your
personal information in compliance with Canadian privacy laws, including the Personal
Information Protection and Electronic Documents Act (PIPEDA) and any applicable
provincial regulations.
1. Collection of Personal Information
We collect personal information to provide insurance products and services. This may include:
● Name, address, phone number, and email
● Date of birth and gender
● Financial and employment information
● Health and medical history (if required for underwriting)
● Beneficiary and policy details
● Any other information necessary to assess risk, provide coverage, and process claims
2. Use of Personal Information
We use your personal information to:
● Assess eligibility for insurance products
● Provide quotes and process applications
● Administer policies, including changes and renewals
● Process claims and benefits
● Prevent fraud and comply with legal obligations
● Communicate with you about your policy and services
● Improve our products and customer experience
3. Disclosure of Personal Information
We may share your personal information with:
● Insurance advisors who assist with assessing needs, providing recommendations, and
managing your policies
● Insurance providers, underwriters, and reinsurers for risk assessment and policy
issuance
● Medical professionals and institutions (with your consent) for underwriting and claims
processing
● Legal and regulatory authorities as required by law
● Third-party service providers for policy administration and claims processing
● Financial institutions for premium payments and transactions
We do not sell or trade personal information to third partiesz.
4. Consent
By providing your personal information, you consent to its collection, use, and disclosure as
outlined in this policy. You may withdraw your consent at any time, subject to legal and
contractual obligations.
5. Safeguarding Personal Information
We implement industry-standard security measures to protect your information against
unauthorized access, loss, or misuse. This includes encryption, secure servers, and access
controls.
6. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it
was collected and to comply with legal requirements.
7. Your Rights
You have the right to:
● Access and correct your personal information
● Request information about how your data is used
● Withdraw consent for certain uses (where applicable)
● File a complaint if you believe your privacy rights have been violated
8. Contact Us
For any privacy-related questions, concerns, or requests, please contact our Privacy Officer at:
Email: liveagent@totallifecare.com
We are committed to addressing any concerns and ensuring your personal information is
handled with the utmost care.
Total Life Care